PLEASE NOTE:  All prescriptions will take 48 hours to be processed. (exc. Weekends & Bank Holidays)

Ordering Repeat Prescriptions Online

There are a number of ways to request your prescriptions 

Online 

• Via Patient Access online www.patientaccess.com
• Via NHS App https://www.nhs.uk/nhs-app/

To access either of these services you will be asked to provide some form of Identification. 

The quickest way to request your medication is online either via Patient Access or the NHS App. If you do not have access to the Internet you can request your prescription by:  

• Dropping your slip in at Reception
• By Post 
• Via your Nominated Pharmacy. 

We do not accept medication requests over the telephone.  

Ordering Prescriptions

Prescriptions will be ready in 2 working days if the request is received in the practice before 2pm. If your request is received after 2pm or you order via a pharmacy, please allow 3 working days. This excludes bank holidays. Please see the table below for more details.

Electronic Prescribing Service

The electronic prescribing service is available within the surgery.

This service provides patients with an option to nominate their preferred pharmacy. Their prescriptions will then automatically go electronically to the pharmacy of their choice.

Please click here for further information.

Medicine Manager

Sue Fisher is our Medicine Manager at the Practice. If you have any queries about your prescriptions, you can contact Sue at the surgery on: Monday, Tuesday- 08:30 - 16:30 & Wednesday 08:00-16:00

Sue is supported in her role by Tina Williams & Emma Fay. They Cover for medicine management on a Thursday & Friday and also when Sue is on Annual Leave.

The Medicine Manager can provide help or advice with:

• Any problems patients are experiencing with ordering/collecting their prescriptions.
• Aligning patients' medication so all their regular medication runs out at the same time.
• Arranging for patients' medication to be bubble packed if they are having difficulties managing their medication.

Well Pharmacy

The Well pharmacy branch at Garden Lane has closed as of 30 October 2020.  If your prescription nomination is for Well Garden Lane you will have to choose a new pharmacy for your next issue.  You can do this on-line via Patient Access or make a note on your repeat prescription request.

Pharmacy First

Pharmacy First can give you advice and treatment on a number of minor illnesses, no appointment necessary. You can go along to a pharmacy at a time convenient for you. Many are open 7 days a week and some late into the evening.

They can offer advice on sore throats, eye infections, hay fever, acne, athletes foot, allergies, backache, cold sores, constipation, coughs, diarrhoea & vomiting, earache, eczema, haemmorrhoids, headaches, head lice, indigestion, mouth ulcers, nasal congestion, period pain, thrush, threadworms, warts and verrucas, travel sickness, teething advice and worms.

For more information on this service, click here.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales, prescriptions are free.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £104
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in 3 months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone Advice & Order Line - 0845 850 0030 or click here to apply for a PPC online.

There is further information about prescription exemptions and fees on the NHS website.

Prescription Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.