7th July -
UPDATE: Our phones seem to be working now.
Reception are receiving incoming calls but the lines are busy so it might take slightly longer than usual for your call to be answered.
Thank you for you patience this morning and continue to use our E-Consult service via our website if your issue is non-urgent.

We are still open and available for urgent matters, Childhood immunisations, smears and more.

Antibody Tests for Covid-19: Click on latest news for more info


Following Government guidelines ALL patients visiting the practice will be asked to wear a face covering. If you present at the practice without a face covering we will have to send you away .

Face coverings are not only to protect yourself but also the safety of other patients as well as our Doctors, Nurses & other staff members.

We thought this handy government link on ways you can make your own face coverings would be helpful; they don’t have to be a surgical masks.

Thank you to everyone for your ongoing support during this time

Stay Safe.




If you have serious symptoms that you cannot manage at home, please use NHS 111 online (Please only call NHS 111 if you cannot get online).

After 7 days of self-isolation, if you feel better and no longer have a high temperature you can return to your normal routine. If you have not had any signs of improvement after 7 days and have not already sought medical advice, you should use NHS111 online (you should only call NHS111 if you cannot get online) before you leave your home or let visitors in.

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean that you must continue to stay at home for more than 7 days.

Extended Hours

Patient Access: When you request to book appointments online a print off with your log in details is generated and left for collection at the front desk. If you haven't received your log in details yet, why not ask the receptionist when you next visit the surgery!

Mental Health

Information Services and advice.

Mental Health Services

In your local area there are numerous services available to anybody struggling with their mental health

The practice felt it would be helpful to have all these available resources clearly identified for you in one place to ensure that when you need it you can get the most appropriate help for you as quickly as possible. (Updated June 2020)

National Telephone Helpline – Available to anyone 24 hours a day

0300 303 3972 - The phone line is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people. The phone line is now the first port of call for mental health help (NHS111 will redirect calls to this helpline)

Crisis café (No.71)

For “self-defined” crises; No long term support offered and no medical input. For age 18+.

This is non clinical service so can be accessed even if in contact with a clinical service or on a waiting list.

You can self-refer to this service – 01244 393139. Alternatively the practice can contact this service on your behalf leaving your contact details and the staff at Crisis Café will call you back. This is currently a telephone based service during the Covid-19 pandemic. Staff will make regular calls to your during your crisis and can refer you onto clinical services if necessary.

Mental Health First( Healthbox).

This is a new service for low grade mental health problems. Currently the service has been adapted due to COVID-19 so sessions consist of 15-20 Minute phone calls rather than anything face to face as previously.

Once the referral to this service has been made you will be contacted within 72 hours. Referrals can be made by the practice if you ring our reception team on 01244 346677 they will refer you onto one of our clinicians to discuss.


Silver cloud

On line Cognitive behavioural Therapy (guided self-help)

This is easy to access as you can self-refer by going onto the website:

Applications are screened to identify more serious symptoms and regular contact by email from a mental health worker will monitor your progress.

Only available to patients who haven’t engaged in other Mental Health services or are not on waiting lists.

Silvercloud is a website and App that patients with mild to moderate Anxiety, Depression and stress can self-refer to.

Upon registration you will be asked numerous questions relating to your condition and, within a couple of weeks, this will be triaged by a Psychological Wellbeing Practitioner (PWP). At this point if Silvercloud is felt to be suitable for you, you will be emailed by a PWP and given your log in information.

For patients who are accepted for Silvercloud, you will be able to complete online modules in your own time on any device. You can be registered on multiple devices for ease of access. The modules consist of videos, activities to complete and case studies to read, as well as quizzes, audio guides and patients own journal. There are optional modules available on sleep difficulties, relaxation and low self-esteem.

It is recommended that patients complete one module per week. One module should take 40 – 60 minutes.

When you sign up you are allocated a PWP who will follow your progress, add and review modules as required and will also review progress. Reviews are done via email at times agreed with the patient.

Below is the link for you to sign up. You can also download the app from your app store on their phone or tablet.


For non-urgent help and general wellbeing advice, the CWP website contains information and links to resources to support people with anxiety, low mood, and worries relating to the current Covid-19 pandemic 

The CWP also have a section on their website full of self help resources.

Self help resources can be convenient if:

  • you are wanting information about the problems you are experience to help you understand what you are experiencing and suggestions of what you can do to manage these more effectively
  • you are short of time, you have family or work commitments
  • you can't get out easily

Self Help:

PCMHT Primary Care Mental Health Team

If you are not eligible for Silvercloud or Healthbox or your problems are more severe the practice can refer you to this service.

Once the referral has been sent you are required to opt in to the service to arrange an assessment. There is normally quite a long waiting list for any therapy.

Contact reception to speak to your GP.

Alcohol and Substance Abuse

For help with Alcohol or Substance Abuse you can Self-Refer to Aqua House (Turning Point) by telephoning - 0300 303 4549


What to do if you need urgent mental health help:

  • Please call 0300 303 3972 and dedicated local NHS staff will support you to access the help you need;
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0300 303 3972;
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0300 303 3972 to be directed to the best local service to support you;
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;
  • For children and young people there is also a dedicated website

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website