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FOR UP TO DATE INFORMATION ON COVID-19 INCLUDING VACCINATION UPDATES PLEASE GO TO THE COVID-19 TAB UNDER APPOINTMENTS.
Antibody Tests for Covid-19: Click on latest news for more info

CORONAVIRUS UPDATE:

Following Government guidelines ALL patients visiting the practice will be asked to wear a face covering and to practice social distancing.

If you present at the practice without a face covering we will have to send you away .

Face coverings are not only to protect yourself but also the safety of other patients as well as our Doctors, Nurses & other staff members.

Thank you to everyone for your ongoing support during this time

Stay Safe.

IF YOU HAVE A NEW OR CONTINUOUS COUGH, HIGH TEMPERATURE or THE LOSS OR CHANGE OF SMELL OR TASTE, PLEASE SELF ISOLATE FOR 7 DAYS. ALSO GET TESTED, CLICK THIS LINK: 

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

For full details on Self Isolation due to developing symptoms yourself or if someone in your household develops symptoms please visit the GOV.UK website here for up to date guidance:

https://www.gov.uk/coronavirus 

PLEASE CONTACT YOUR GP ONLY IF YOU HAVE SHORTNESS OF BREATH OR CHEST PAIN .

If you have serious symptoms that you cannot manage at home, please use NHS 111 online (Please only call NHS 111 if you cannot get online).

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean that you must continue to stay at home for more than 7 days

Complaint Procedure

We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. In the first instance you should ask to speak to the Practice Administrator, Janette Mason. If your problem cannot be sorted out this way you can make a written complaint addressed to Hayley Pashley, Practice Manager, or any of the Doctors. 

A complaints procedure leaflet is available at Reception on request. We hope that if you have a problem you will use our Practice Complaints Procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, if you feel you cannot raise your complaint with us, you can choose to complain to NHS England on 0300 311 2233 or write to:


NHS England
PO Box 16
Redditch
B97 9PT

This does not affect your right to approach the Health Service Ombudsman if you feel that you cannot raise your complaint with us or if you are dissatisfied with the result of our investigation. You should contact the Health Ombudsman on 0345 015 4033, visit their website here or write to them at:

The Health Service Ombudsman
11th Floor
Millbank Tower
Millbank
London
SW1P 4QP

If you need advice about a complaint contact (previously PALS), telephone 01244 650368 or write to:

Customer Solution Centre
1829 Building
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1HJ

complaint



 
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