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Noticeboard

CORONAVIRUS UPDATE:

IF YOU HAVE A NEW OR CONTINUOUS COUGH OR FEVER (37.8 deg C)PLEASE SELF ISOLATE FOR 7 DAYS. 

IF ANYONE WHO LIVES IN YOUR HOUSEHOLD DISPLAYS EITHER OF THESE SYMPTOMS THEN YOU MUST ISOLATE FOR 14 DAYS.

PLEASE CONTACT YOUR GP ONLY IF YOU HAVE SHORTNESS OF BREATH OR CHEST PAIN .

If you have serious symptoms that you cannot manage at home, please use NHS 111 online (Please only call NHS 111 if you cannot get online).

After 7 days of self-isolation, if you feel better and no longer have a high temperature you can return to your normal routine. If you have not had any signs of improvement after 7 days and have not already sought medical advice, you should use NHS111 online (you should only call NHS111 if you cannot get online) before you leave your home or let visitors in.

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean that you must continue to stay at home for more than 7 days.

Extended Hours

Patient Access: When you request to book appointments online a print off with your log in details is generated and left for collection at the front desk. If you haven't received your log in details yet, why not ask the receptionist when you next visit the surgery!? 

Complaint Procedure

We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. In the first instance you should ask to speak to the Practice Administrator, Janette Mason. If your problem cannot be sorted out this way you can make a written complaint addressed to Hayley Pashley, Practice Manager, or any of the Doctors. 

A complaints procedure leaflet is available at Reception on request. We hope that if you have a problem you will use our Practice Complaints Procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, if you feel you cannot raise your complaint with us, you can choose to complain to NHS England on 0300 311 2233 or write to:


NHS England
PO Box 16
Redditch
B97 9PT

This does not affect your right to approach the Health Service Ombudsman if you feel that you cannot raise your complaint with us or if you are dissatisfied with the result of our investigation. You should contact the Health Ombudsman on 0345 015 4033, visit their website here or write to them at:

The Health Service Ombudsman
11th Floor
Millbank Tower
Millbank
London
SW1P 4QP

If you need advice about a complaint contact (previously PALS), telephone 01244 650368 or write to:

Customer Solution Centre
1829 Building
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1HJ

complaint



 
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