Appointments for NEW problems

To request an appointment for a new problem you need to complete a PATCHS online consultation form by CLICKING HERE.  Once a form has been completed, this will be triaged by a GP who will then advise on how to proceed (this may be an appointment with a GP or another healthcare professional).

Patients that do not have access to the internet are able to ring us on 01244 346677 and a PATCHS form will be filled in on their behalf.

You may be offered a consultation:

• By telephone
• Face to face at the practice
• At home (for housebound patients only) please telephone before 10:00 to request a visit at home.

When a more in-depth consultation is required, a follow-up appointment will be recommended.

Follow-up appointments can be booked up to 4 weeks in advance.

Please telephone after 10:30am and advise the receptionist that you wish to book a follow-up appointment.

Enhanced Access

We offer appointments, in our enhanced access service up to 8.30pm, Monday to Friday and 9am to 5pm on Saturdays.

These appointments are held at Garden Lane Medical Centre and can be booked through our reception team up to two weeks in advance.

Enhanced Access Team

In this service we offer GP, Advanced Nurse Practitioner (ANP) and Practice Nurse (PN) appointments and you will be booked with the most appropriate clinician by our highly skilled reception team.

All clinicians will be able to update your medical records and order investigations at the time of your appointment, the same as if you were at your own practice.

Appointment Cancellations

If you are unable to attend your appointment, you can contact your usual practice or if outside of our core hours, call or text this number 07458016505 to advise the enhanced access team.

• Garden Lane Medical Centre aims to offer high quality care and treatment for all patients.
• When this treatment is carried out by clinicians of the practice, all patients will receive full information regarding the procedure.
• The clinician will seek consent from the patient and this will be recorded in the medical record.
• When you bring a child to an appointment, the doctor or nurse may ask about your relationship to the child and whether you have parental responsibility. If you do not, they may also check that the person who has parental responsibility is aware of the appointment. This is part of our usual process to help make sure we have the right consent for the child’s care

Please tell us:

• If there is a specific doctor, nurse or health professional you would prefer to respond.
• If you would prefer to consult with your doctor or nurse by phone, face-to-face, by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.