Rights and Responsibilities
All patients can be expected to be treated with courtesy and respect by all clinical and administrative staff.
If you have an examination when you are with the doctor, you will be offered a chaperone.
If you cannot keep an appointment it is very important you that you let the reception staff know. This will allow someone else to have your appointment slot. This can also be done by clicking here.
This Practice operates a policy of zero-tolerance to violent, abusive or aggressive behaviour. In such cases, a patient may be asked to leave the premises without being treated. In cases of violent behaviour it is our policy to call the police and remove the patient from our list.
A patient is considered to have DNA'd if:
- They do not telephone to cancel or re-arrange their appointment more than 20 minutes before the beginning of their appointment
- They turn up more than 15 minutes after their appointment time
The effect of this is:
- An increase in the waiting time for appointments for all patients
- Frustration for the compliant patients and the staff
- A waste of NHS resources
We have introduced a text reminder service in order to try and help minimise missed appointments. If we have a record of your mobile number you will receive a text automatically when you book an appointment, and again 3 hours prior to your appointment (or the previous evening if your appointment is before 11:00 the following day).