We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. In the first instance you should ask to speak to the Practice Administrator, Janette Mason. If your problem cannot be sorted out this way you can make a written complaint addressed to Hayley Pashley, Practice Manager, or any of the Doctors.
A complaints procedure leaflet is available at Reception on request. We hope that if you have a problem you will use our Practice Complaints Procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, if you feel you cannot raise your complaint with us, you can choose to complain to NHS England on 0300 311 2233 or write to:
PO Box 16
This does not affect your right to approach the Health Service Ombudsman if you feel that you cannot raise your complaint with us or if you are dissatisfied with the result of our investigation. You should contact the Health Ombudsman on 0345 015 4033, visit their website here or write to them at:
The Health Service Ombudsman
If you need advice about a complaint contact (previously PALS), telephone 01244 650368 or write to:
Customer Solution Centre
Countess of Chester Health Park